This Privacy Policy explains how we collect, use, and protect your personal data when you contact us or use our services.  

1. Who We Are 

Neatly Done 
Company Number: a000000 
VAT Registration Number: b000000 
Phone: 07450 690301 
Email: info@neatlydone.co.uk  

2. What Information We Collect We may collect: Your name Address, Telephone number, Email address, Details about your property or project, Any correspondence or enquiries you send us.

3. How We Use Your Information We use your personal data to: Provide quotes and carry out services, Communicate with you about your project, Issue invoices and collect payments, Maintain records as required by law, Improve our services. We will never sell or share your data for marketing purposes.  

4. Lawful Basis for Processing Under UK GDPR, we process your information based on: Contract (providing services to you), Legal obligation (e.g., record-keeping for tax), Legitimate interests (responding to your enquiries).

5. Data Retention We keep your information for as long as necessary: Job and invoice records: 6 years (HMRC requirement), General enquiries: up to 12 months,  

6. Data Security We take appropriate steps to protect your data, including: Password-protected systems, Secure email communications, Restricted access to records.  

7. Your Rights You have the right to: Access a copy of your personal data, Request correction of inaccuracies, Request deletion of your data (where legally permissible), Object to or restrict processing in certain circumstances. To exercise any of these rights, please contact us.  

8. Cookies Our website may use cookies to: Improve your browsing experience Analyse website usage. You can manage your cookie preferences via your browser settings.

9. Third Parties We may share your data with: Accountants, for tax compliance, Payment providers, to process transactions, Legal advisers if required. We will never share your data with third parties for marketing.  

10. Contact Us If you have questions about this Privacy Policy or your data, please contact: Email: info@neatlydone.co.uk, Phone: 07450 690301.

11. Complaints If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Website: www.ico.org.uk, Phone: 0303 123 1113.

This Privacy Policy was last updated: July 2025